Seven stages, written down for every partner. Each one has a defined deliverable, owner, and timeline. Every stage links to an SLA with a real remedy if we miss it.
30 minutes on Zoom or Google Meet. We talk about your agency, your clients, the services you sell, and what you are trying to solve. We tell you honestly what we can and cannot do.
No pitch deck. If both sides want to move forward, we send the confidentiality agreement the same day. By the time you brief us on the first job, everything is in writing.
We send a short, plain-English partnership agreement covering scope, SLAs, and how the relationship works. Markup is welcome. We expect it.
While that is circulating, we send a one-page kickoff brief covering client info, branding assets, escalation contacts, and reporting preferences.
You send us the first job by email or Loom. Your named account lead reviews it, confirms scope, and sends you a start date in writing within 48 hours.
If anything in the brief is unclear, we ask once. We batch all questions into a single message. You answer once and we run.
Week one of an SEO retainer: technical audit. Week one of a GBP retainer: profile audit + voice doc. Week one of a Web build: design QA + spec lock.
We send Loom updates at key milestones for builds and weekly check-ins for retainers. Your account lead is reachable directly in your shared channel at any time.
Every deliverable lands in your inbox before it lands in your client's. You review, mark up, send back. Revisions are unlimited within scope.
You decide when it goes to the client, in what form, on what date. We don't push timelines on you.
Branded report lands by the 3rd of the following month, every month, without exception. Five pages, plain English, ready to forward.
For Growth + Scale tiers, the named strategist runs a monthly or quarterly strategy call with you — never with your client.
Every quarter we run a 30‑minute review with you — not your client. What's working, what isn't, what needs to shift. Pricing held flat for partners on tenure.
Cancellation is one paragraph in email. We don't make leaving harder than joining.
No "we strive to," no "best‑effort," no "where reasonable." Each SLA below is written into your partnership agreement with a defined remedy — claimable without negotiation.
From the moment your message hits the inbox or portal, your account lead acknowledges within 4 business hours.
From brief receipt, a confirmed start date is in your inbox inside 48 business hours.
Every monthly report lands in your inbox by the 3rd of the following month, formatted in your template.
Any in‑scope revision request returns to you with changes inside 48 business hours.
5‑page hand‑coded brochure site from Figma to live in 14 working days.
Zero direct contact with any partner's client, ever. Includes inadvertent contact via shared assets or social.
Anyone can write a process diagram. The question is whether the operational team behind it actually runs that way. Here's what we built differently from day one.
Every report, audit, deck or build sign‑off goes to you first. You decide if and when it goes to the client. Nothing leaves our shop and lands directly in front of theirs.
Missed SLAs are credited automatically against your next invoice. You don't have to ask, prove it, or escalate. The portal logs every SLA and applies the remedy on the 1st.
No round‑robin staffing. No "your account manager is on leave." The named strategist you meet in week one is the one you work with in year three. If they leave, you get 30 days notice.
Book it. Tell us about your agency and your clients. Send us your first brief after we align. The first deliverable is in your inbox under your brand.